The Emails
To better understand how content structure and visual hierarchy impact engagement, a series of A/B tests were conducted across Oral-B email campaigns using the CRM platform (the same one as the Tide portfolio page mentioned). Variations explored included a quiz experience, simplified messaging, and scannable list-based content. These tests evaluated performance across open rates, click-through rates, and conversions. Results showed that reducing cognitive load and presenting information in more digestible formats improved engagement, while structured, guided experiences helped users make decisions more confidently. This work informed ongoing optimization of layout, calls-to-action, and messaging strategy to better align with user behavior.